Keisha facilitated a great training for our managers and supervisors on how to have difficult conversations.  The presentation was well organized and included a clear step by step system to help guide the conversation process. The role-play portion of our session was very helpful. 

It gave us the chance to put the steps together, practice with real scenarios and receive feedback on the spot. Keisha kept the training interesting and fun – and we look forward to working with her again. - Susan Curtain, The Village of Oak Park