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"The courts of this country should not be the places where resolution of disputes begins. They should be the places where the disputes end after alternative methods of resolving disputes have been considered and tried." — Sandra Day O'Connor
What is mediation?
Mediation is a form of an alternative dispute resolution (ADR) process in which an impartial third party facilitates negotiations between parties to help them devise their own, mutually acceptable resolution. Professional mediation services is a solution that is utilized in various settings to equip parties with the decision making power. At Stoute Communications, we specialize in mediation and conflict resolution and help clients with a wide range of challenges.
Mediation is a great cost-effective solution that can help parties and organizations identify the root cause of conflict, communication misunderstandings, teaming and culture issues.
Book Stoute Communications for exceptional services. Contact Stoute Communications today for professional mediation solutions in Chicago, IL.
Why is mediation important?
Mediation is important because it can save money, as litigation can be very costly. It also creates an opportunity for parties to devise an a plan that they can achieve. Additionally, it can help to preserve the relationships of the parties. This is especially important for those clients who work and collaborate on a daily basis.
Why Stoute Communications?
Unlike our competitors, Stoute Communications offers a unique non-attorney perspective that make clients feel at ease during the mediation process.
Keisha Stoute Battaglia brings a wealth of expertise to the table from court experience, conducting private mediation and resolving high level conflict for corporate clients. Mrs. Battaglia's counseling background plays a role in her ability to guide parties to creative solutions with results. She also has experience in handling a wide range of workplace concerns and has experience in working with professionals across all levels of the organization.
Keisha also teaches conflict management, mediation and negotiation at the university level and is a well respected mediator and consultant in the industry.
See client testimonials.
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Professional Mediation in Chicago, Illinois
The role of the mediator is to facilitate discussions that ultimately get parties on the same page for resolution. Mediators will ask questions, reframe issues, and help parties to understand each others position.
The mediator is neutral, does not have an interest in the matter, nor do they take sides. The purpose of mediation is to try to come to a mutual and satisfactory agreement.
A resolution is not guaranteed nor does the mediator have any decision making power.
Once an agreement has been reached the mediator will prepare a document summarizing the agreement which both parties will sign. Parties are encouraged to ask questions to ensure that expectations are clear.
The goal of mediation is for the mediator to facilitate ongoing conversations and negotiation between parties with the hopes of coming a mutual agreement. Participants retain decision making power and the likelihood of success is greater when the participants are involved in the process and can agree to something that they can both achieve.
When preparing for mediation, try to remember all the facts pertaining to the case. Keep a paper trail, a journey and bring any documents that you deem to be relevant. Gather all documents and any evidence to support your position.
Determine what you want from the mediation process, identify areas that are negotiable and those that are not.
Allocate enough time in case mediation does not start or end on time. This may include adding sufficient parking time and any outside responsibilities that could cause interference with the mediation process.
Yes, often times mediation is used in the workplace with the assistance of a third party facilitator who is not affiliated with the company.
Mediation creates a great opportunity for parties to be heard, to the understand each others position and to mutually agree on a resolution. Employees who work together should be encouraged to participate in mediation to resolve ongoing issues and to prevent further impact on work responsibilities and on individual and team dynamics.
Take your mediation journey with us.
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Keisha facilitated a great training for our managers and supervisors on how to have difficult conversations. The presentation was well organized and included a clear step by step system to help guide the conversation process. The role-play portion of our session was very helpful.
It gave us the chance to put the steps together, practice with real scenarios and receive feedback on the spot. Keisha kept the training interesting and fun – and we look forward to working with her again. - Susan Curtain, The Village of Oak Park